Privacy Policy

Last updated: 2026-07-06. This document is provided as a general policy and should be reviewed by a qualified attorney for your specific jurisdiction before relying on it.

This Privacy Policy explains how Brothers Rabbits LLC ("Company", "we", "us"), the operator of the AutoDX Pro service (the "Service"), collects, uses, shares and retains information when you use the Service. By creating an account you agree to this Policy.

1. Information we collect

• Account data — your email address, name, preferred language, shop membership and role, and consent records (when you accepted the terms and whether you opted into marketing).
• Service data — vehicle identifiers (VIN), diagnostic trouble codes, symptoms, freeze-frame and live scan data, measurements you enter, photos you upload for text recognition, chat messages, and the diagnostic records and work summaries you create.
• Your customers' data — if you attach a customer name, phone number or email to a case, we store it solely so you can manage that repair order. You are responsible for having the right to enter that information; we process it only on your behalf and never use it for our own purposes.
• Payment data — subscriptions and payments are processed by our payment processor (Stripe). We store only the transaction outcome (plan, amount, status) and a customer reference. We never see or store full card numbers.
• Usage and security data — IP address, request timestamps and technical logs. We log IP addresses to protect accounts, enforce rate limits and detect account sharing and abuse.

2. How we use information

• To provide the Service: run diagnostics, keep your shop's history, generate work records.
• To process payments, subscriptions and seat management for your shop.
• To secure the platform: authentication, abuse and fraud prevention, rate limiting.
• To improve diagnostic quality (see Section 3 on anonymised shared knowledge).
• To send transactional messages (invites, receipts, account notices) and — only if you opted in — product news and offers.

Where the law requires a legal basis, we rely on performance of contract (running the Service), legitimate interest (security, abuse prevention, product improvement) and consent (marketing).

3. Anonymised shared knowledge

When you mark a repair as successfully fixed, the Service may add an anonymised record of the problem pattern to a shared knowledge base so that other repair shops facing a similar vehicle and fault can benefit: vehicle year/make/model/engine, trouble codes, symptom, root cause and fix summary. VINs, email addresses and phone numbers are automatically removed, and the record is never shown to other shops with your name, your shop or your customer attached. Internally it keeps a reference to the source repair for one purpose only: if you later mark the fix as failed, the record is retracted. Free text you type (symptoms, fix notes) may be included in the shared summary — avoid entering customer names or other personal details there.

4. Automated processing

Diagnostic inputs (vehicle description, trouble codes, symptoms, measurements) are processed by third-party cloud analysis services under agreements that restrict them to processing on our behalf. We send them only what is needed for the analysis and no account or payment information. Diagnostic conclusions are decision support for a qualified technician — final repair decisions are yours.

5. Service providers

We share data only as needed with providers that help us run the Service: cloud hosting and databases, authentication, payment processing (Stripe), transactional email delivery, and the analysis services described in Section 4. They process data on our behalf under their own security and data-processing terms. We do not sell or rent personal data, and we do not share it with advertisers or data brokers.

6. Where data is stored

The Service is operated from infrastructure located in the United States. If you use the Service from outside the U.S., your data will be transferred to and processed in the U.S.

7. Cookies and local storage

We use only what is required to operate the Service: an authentication token and interface preferences (such as language) stored in your browser. We do not use advertising or cross-site tracking cookies.

8. Marketing email

We send marketing email only if you opt in at sign-up. You can unsubscribe at any time using the link in any marketing message. Transactional messages (such as password resets, invites and account notices) are sent regardless of marketing preference.

9. Data retention and deletion

We retain your data while your account is active and as needed for legal, billing and operational purposes (for example, payment records we must keep for tax law). You may request deletion of your account and its data at the contact below; we will delete or anonymise it within 30 days except where retention is legally required. Anonymised shared-knowledge records (Section 3) are not shown to other shops with any identity attached and may be retained.

10. Your rights

Depending on your location (including under GDPR and CCPA), you may have rights to access, correct, export, restrict or delete your personal data, and to object to certain processing. Contact us to exercise them; we will respond within the time the applicable law requires. You will not be discriminated against for exercising your rights.

11. Security

We use industry-standard measures to protect your data: encrypted transport (TLS), authenticated access scoped to your shop, and access controls limiting our own staff. No method of transmission or storage is completely secure; if we learn of a breach affecting your personal data we will notify you as required by law.

12. Children

The Service is a professional tool for repair businesses and is not directed to children under 16. We do not knowingly collect data from children.

13. Changes to this Policy

We may update this Policy. Material changes will be announced in the Service or by email, and the "Last updated" date above always reflects the current version. Continued use after a change means you accept the updated Policy.

14. Contact

Brothers Rabbits LLC — AutoDX Pro
Privacy questions: autodxproinfo@gmail.com